How Eurail regained control over millions of travel transactions

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Jan Korfker

Customer Engagement

Turning transaction complexity into financial clarity

Eurail sells flexible train travel across Europe. Behind that experience sits a complex web of systems. Sales, payments, reservations, data warehouse, accounting. All of them need to agree.

By 2024, Eurail was processing millions of transactions per year. Reconciliation did not scale. It lived in Excel, took weeks at month end, and made it hard to tell whether issues were one offs or structural problems repeating across thousands of orders.

That changed when Eurail started using Actuals and moved reconciliation to transaction level.

Every order, payment, refund, and settlement was matched across systems. Differences stopped hiding inside totals and became visible immediately. Reconciliation shifted from a monthly firefight to a daily control.

The impact was immediate. Issues surfaced early. Audits became easier. Month end became calmer. Reconciliation stopped being a bottleneck and became a foundation for control and automation.

This blog only scratches the surface. Download the full whitepaper to see how transactional truth brings trust back to accounting.

Jan Korfker

Customer Engagement